Contact Us
Questions about how we rate sweepstakes casinos, why a particular site made our list, or something you spotted that doesn't look right? This page explains how to get in touch and what we can help with — and what we can't.
What we can help with
New Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos available to players in the US. We're happy to hear from readers on topics like:
- Corrections to an operator's offer, eligible states, or terms that have changed since our last review
- Questions about how the dual-currency sweepstakes model works, including Gold Coins and Sweeps Coins
- Feedback on our editorial process or a site you think we should be covering
- General questions about redemption thresholds, verification, or how promotions like welcome bundles typically work
- Reports of broken links, outdated information, or technical issues on myrocki.com
We review information from public sources and operator terms, and we update pages when things change — so if you've noticed a state exclusion, a redemption rule, or a welcome offer that no longer matches what's listed for options like Crown Coins or SplashCoins, let us know and we'll look into it.
What we can't do
It's worth being upfront about the limits of this site, since sweepstakes casinos operate differently from licensed real-money gambling sites:
- We are not able to process account issues, deposits, coin purchases, or Sweeps Coins redemptions — those requests go directly to the operator you signed up with, through their own support channel
- We can't confirm whether a specific platform is legal to use from your exact address. Availability varies by state, some states restrict or prohibit sweepstakes casinos, and operators can change which states they serve at any time. Always check the operator's current terms and your state's rules before creating an account
- We don't offer legal, tax, or financial advice. If you have questions about whether redeemed prizes are taxable, a tax professional or official state and federal guidance is the right place to ask, not a comparison site
- We can't guarantee outcomes on any platform. Casino-style games involve chance, and nothing on this site should be read as a promise of winnings
Before you reach out, check these first
Many common questions are already answered elsewhere on the site:
- For how we approach our ratings and what "no purchase necessary" means in practice, see our About Us page
- If you're concerned about your own play habits or want information on setting limits, visit our Responsible Gambling page
- For the legal language covering use of this site, see our Terms and Conditions page
If you're looking for information on a specific sweepstakes casino's eligible states, minimum age, or redemption process, that operator's own terms and conditions page — linked from their site — is the most current and authoritative source, since these details can change with little notice.
A note on how we work
New Sweepstakes Casinos may earn a commission when readers sign up with an operator through links on this site. That relationship never determines how we rank or describe a platform, and contacting us doesn't affect any ratings you see elsewhere on myrocki.com. We're an independent publisher, not an operator, and we don't process payments, coin purchases, or prize redemptions ourselves.
Getting a response
We read messages in the order they arrive and aim to reply as soon as we reasonably can, though as a small editorial team we can't promise a fixed turnaround. To help us answer quickly, include:
- The name of the page or operator your question relates to
- What you've already checked (for example, the operator's own terms page)
- Any specific detail you think is outdated or incorrect, with a source if you have one
General questions about how sweepstakes casinos work, or feedback on the site itself, are just as welcome as corrections — we'd rather hear from readers than leave something inaccurate standing.